[on the one hand she sees the merit in that! Where she can, it's nice to be able to pick up her own ores for smithing. On the other hand, they're supposed to keep their customers coming to them! She's not really picking up on the apologetic aspects at all.]

Perhaps! But we'll do our best to see that it doesn't happen again.

[but at that she brightens. Suggestions she can handle!]

That one's very nice, but generally we recommend it for people with hair a little bit shorter. This one, though- [she moves over, picking out another bottle, a little larger than the one he's holding, and holds it out to him] - this ought to suit your hair. [and perhaps last a little longer, too!]